Payment Information and Return and Refund

Prices and Payment

You agree to pay for all products and services you order. Prices given on product pages exclude delivery (see below under delivery for more detail). The price of products and services we offer may change without notice from time to time, but we will never change the price of anything you have already ordered and paid for. All prices are quoted in Australian dollars. We accept payment by Visa, Mastercard, American express and JCB. Payment card use may be subject to processing fees, but you will be informed of those prior to finalising your purchase.

Cancellations

If you wish to cancel your order more than 24 hours prior to the scheduled delivery date, a AUD $15.00 cancellation fee will apply. If you wish to cancel your order less than 24 hours from the scheduled delivery date, your order will attract a 50% cancellation fee. Unfortunately orders that have already been prepared and/or scheduled for delivery cannot be cancelled.

Cancellations can be made by emailing flowers@callaandgardenia.com.au or by dropping us a line on 03 9191 3242.

Returns and Refunds

Calla&Gardenia handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. As each flower is unique, so too, are your special requirements and concerns surrounding your order. For that reason, we ask that you please call us on 03 91913242 to discuss any queries or concerns you may have in relation to your gift. A number of resolutions may be available to you and are subject to your particular situation. Should you wish to return your order, please notify us within 24 hours of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Note: All refunds for orders placed online or over the telephone are credited back the original credit card on which the order was purchased( Refund may takes up-to to 7 business days to appear in your bank account). Refunds for in-store purchases may be processed through the original credit card for which the order was purchased or by EFTPOS only. A voucher to the same amount paid will be issued for all cash purchases. Refunds are made at the discretion of WWW.CALLAANDGARDENIA.COM.AU.